Customer Experience Role
Malle London is looking for an enthusiastic, hard-working, self-motivated and meticulously organised team member, to work in Customer Experience for our young and energetic brand. As one of the voices and faces of the Malle brand, this customer experience role will be a key part of the daily operations at Malle HQ, working closely with the core Malle team. We’re seeking someone who can help with the day-to-day correspondence with customers and support the e-commerce team; as well as the administrative duties to support our unique Malle events and experiences.
Your main role will be to help support our customers on a day-to-day basis through our e-commerce site, improve customer experience, think of new ways to reach our loyal community; and to make sure that all Malle orders are processed through our operations. This part-time role can offer flexible and remote working, with a base number of hours per week. Although having some prior Malle or motorcycle knowledge is an absolute plus, it is not a requirement for this role.
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Customer Service on all platforms – Phone, LiveChat, Website etc.
Maintain and refine the Customer Experience for Malle customers.
Upkeep of inventory with warehouse levels.
Invoicing and administrative office tasks for Malle Events and custom orders.
Coordinate collaborations for the shop, new products, etc.
Run day-to-day operations for orders with the warehouse team.
Help to reorder items that are low in stock.
Oversee production delivery schedules.
Updating the website with new products.
Occasional Pop-Up shop opportunities.
If you can demonstrate many of these criteria we encourage you to apply, and welcome transferable skills from other industries or backgrounds.
We can provide training where required.
Digitally Savvy – we use Google Drive, Google Sheets, WordPress, etc.
Previous experience being customer facing or in retail a plus.
Experience of dealing with customer feedback.
Experience with social media and content creation a plus.
We are always on the hunt for talented people to bring new ideas and support to the Malle Team. If you are interested in growing your skills in ecommerce, graphic design, content creation / layout / optimisation, image editing, social media strategy, email marketing campaigns, preparing and uploading new products and other general digital updates, please do get in touch.
Remote working possible.