DELIVERY & RETURNS
Free Delivery on – UK orders over £50 / international orders over £300
We offer free UK deliveries for all orders over £75 and free international deliveries on all orders over £350.
We use a range of trusted shipping partners depending on the most efficient method of getting your Malle London order to you as fast as possible. This includes UPS, Royal Mail and USPS to ship all of your orders and returns. We will automatically select the most efficient delivery option, from our trusted delivery partners, based on the size of the package and country it is shipping to.
EU Deliveries and post Brexit
Malle London has ensured that we are able to provide you with the same service we provided before Brexit. Packages sent to EU countries will be sent DDP (Direct Duty Paid). This means that the price shown on our website is what you will pay and there will be no additional taxes or import duties.
Delivering to the U.S
For US customers, orders shipped to the US with a value under $800 should not incur any customs charges. Orders over $800 may incur custom charges. These will need to be paid by the receiver.
Delivering outside of the UK or EU
If you order from a country outside of the EU, you will be responsible for any taxes or import duties that incur. We are not liable for any local or import taxes for orders outside of Europe.
Any orders that are rejected by customers at the port of entry will be returned to Malle London and any charges will be deducted from the customer refund.
All packages ship from the Malle HQ in London within 24 hours of the order being received, normally within 2 hours. You will get a confirmation email as soon as it ships to you.
STANDARD: Post Office/UPS/Courier
Malle London uses the Post Office to ship smaller items within the UK and UPS to ship larger items within the UK. For international shipping we use UPS for larger items or USPS for smaller items, this has proven to be the most reliable solution for international deliveries.
Typical Delivery Times
UK: UPS / First Class recorded – 1-2 days
Europe: 2-5 days
US: 2-5 days
International: 2-7 days
Currently, Malle London only ships to 46 countries around the world. At this time we do not offer delivery to PO boxes, APO/FPO or US Territories.
RETURNS & EXCHANGES
We want you to be fully satisfied with your purchase from us. We offer a 30-day return or exchange policy for all orders. Please note that all items must be returned in the condition that they were received – We will not be able to return or exchange used, altered, or washed items and all items must have all tags attached. If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 30 business days from the day you receive the goods for a full refund or exchange. If you have any questions, feel free to call or email our customer service team at any time.
Don’t forget to get a proof of postage receipt. If you would like to exchange items, please also follow up with an email to email@example.com with the exact items you would like. If you need to fill in a customs form, please make sure it is marked as ‘returned goods.’ We are not responsible for any return custom fees.
Refunds will be issued and exchanged items will be dispatched only after the returned goods have been received and undergone a quality control check. Once your order is passed through quality control, we will process the refunded amount to your account within 2 business days. Please allow for 5-7 days for the amount to reach your account. If you have requested an exchange, we will send that out within 2 business days. We will email you as soon as the return/exchange has been processed.
Please note that anything returned after the 30-day returns policy or in a used condition will not be eligible for a refund. All custom orders are final and non-refundable.
Faulty Items or Incorrect Order
We offer free return shipping with conditions – meaning that if your item is faulty or sent incorrectly, we will of course pay for the return. In all other cases, please follow the instructions below to start the return process. If your item is faulty or has an issue, please email firstname.lastname@example.org and we’ll handle all shipping/return costs. This includes international items.
Retailer or In-Store Purchases
If you’d like to return or exchange an unwanted item that you bought at a store or retailer other than the Malle London website, please contact that provider directly for a refund/exchange. Please note that your return must meet the same requirements as above to be eligible for a refund/exchange.
Any Further Questions, Concerns, or Issues
If you have any questions or concerns, or need additional information before or after your purchase, please contact email@example.com or give us a call on +44 (0) 208 123 5166. We are a small team but we will get back to you within 1-2 business days.